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        	<p class="f16"> 
                For every lead you call, you will need to set a "Disposition" of what happened on the call.  The disposition drop down menu is in the top right hand corner of the client file to the right of the phone number.
                <br />
                <img src="../../images/training_images/38.jpeg" alt="">
                <br />
                When you click on the drop down menu, the following disposition options will appear.  Here is what each of them mean.
                <br />
                <img src="../../images/training_images/39.jpeg" alt="" style="float:left;">
                <br />
                <b>Already Signed Up:</b>
                <br />
                If they have already signed up online or with another sales rep.
                <br />
                <b>Call Back:</b>
                <br />
                If they tell you to call them back.
                <br />
                <b>Cancelled:</b>
                <br />
                If they have canceled the service.
                <br />
                <b>Disconnected:</b>
                <br />
                If the number you are calling has been disconnected.  Try the number twice before marking it as such.
                <br />
                <b>Do Not Call:</b>
                <br />
                If they tell you to never call them back.
                <br />
                <b>Expired:</b>
                <br />
                If they have a expired credit card.
                <br />
                <b>Hang Up:</b>
                <br />
                If they hang up on you.
                <br />
                <b>Incomplete Number:</b>
                <br />
                If the number they entered into the system is incomplete.
                <br />
                <b>Left Message:</b>
                <br />
                If you left them a message.
                <br />
                <b>Line Busy:</b>
                <br />
                If the phone number is busy when you call it.
                <br />
                <b>No Answer:</b>
                <br />
                If no one answers.
                <br />
                <b>No Card:</b>
                <br />
                If they don't have a credit card or debit card to use for the purchase.
                <br />
                <b>No English:</b>
                <br />
                If they don"t speak English.
                <br />
                <b>No Money:</b>
                <br />
                If they don't have any money for the service.
                <br />
                <b>Not Interested:</b>
                <br />
                If they are no longer interested in getting grants.
                <br />
                <b>Serious Signup:</b>
                <br />
                If they are interested and you want to follow up with them.
                <br />
                <b>Wrong Number:</b>
                <br />
                If the number you call is not the clients phone number.
            </p>
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            	<video src="https://surfcrm.com/training_calls/disposition.mp4" controls style="width:100%;"></video>
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