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                    Here are a few of the misleading statements.  This is not a comprehensive list.  If you say anything that 
                    misleads the client in any way you will fail the call and will be required to call the client back and 
                    clarify what you said.
					<br>
                    <br>
					If you will follow the script, you will not mislead anyone.
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Pitch to Cancel / Gives the Client the Next Bill Date without being Asked</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> 1 Warning, then Fail.  
                    <br>
               		<span class="blue">Disputes:</span> No. This CANNOT be disputed. We will not refund the client if a marketer 
                    pitches a cancel. They will not be paid on the sale. 
                    <br>
                    <span class="blue">Exception:</span> If the client asks 2 times what the bill date is, then you can give them 
                    the date they are to be billed. 
                    <br>
                	<span class="blue">CS:</span> Do not refund the client. If the sales rep says we will cancel them, then we need to be sure they are canceled.
                    <br>
                	<span class="blue">Example:</span> If the client says, "I don't want the monthly fee", sales rep MUST say the following: 
                    "No problem, you are under no contracts, you can cancel anytime by calling customer service." 
					<br>
                    <br>
					They CANNOT say any of the following statements or any variation or they will Fail the call: "I'll transfer you to customer 
                    service and they can cancel you," "I'll be sure you are only billed for 1 month," "Try it out for 30 days" "Remember to call 
                    back in before the 30 days" "The date you need to mark down to call back in is ____" 
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Implied they qualify for a grant</div>
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               		<span class="blue">Policy:</span> Automatic Fail
                    <br>
               		<span class="blue">Disputes:</span> Yes. In your clarification call, you must tell the client you wanted to "clarify" 
                    your statement about qualifying for a grant and then tell them that we cannot guarantee they will qualify because we 
                    are not the funding agency.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.      
                </div>
                
                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Implied that the grant process is SIMPLE</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> 1 Warning, then fail.
                    <br>
               		<span class="blue">Disputes:</span> Yes. You must let the client know it does require effort and work on their part.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "it's easy" "we make this process easy" "we simplify the process"      
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Implied we are from the "Government"</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> Automatic Fail.
                    <br>
               		<span class="blue">Disputes:</span> Yes. In your clarification call, you must let the client know we are not from the government.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "calling from the government grant program you inquired about.        
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">If the client gave them an email address, did it match the one on file?</div>
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               		<span class="blue">Policy:</span> Warning 1st time, then fail.
                    <br>
               		<span class="blue">Disputes:</span> No. You will lose commission on the sale.
                    <br>
                	<span class="blue">CS:</span> Do not cancel or refund the client.
                    <br>
                	<span class="blue">Example:</span> The client tells the marketer their email is demo@demo.com, and the marketer fails to 
                    update the email on the account from demo@example.com. 
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Leading the client to believe they can apply for as much money as 
                they want to, all they have to do is justify the amount.</div>
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               		<span class="blue">Policy:</span> Automatic Fail. (You can't make it sound like the grantors ALL have unlimited funds to 
                    give out. Most of them have limits on what they award. Bottom line is you don't know how much money the funding agency is 
                    able to give out. Each grant is worth a specific amount of money.)
                    <br>
               		<span class="blue">Disputes:</span> Yes. In your clarification call, you must tell the client each funding agency has 
                    different limits on what they can award.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "you can apply for ____, all you have to do is explain to the grantor why"
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Implied that grant money ONLY comes from the government</div>
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               		<span class="blue">Policy:</span> Automatic Fail. (Marketer should be telling the client that grants come from all different 
                    sources, not just the government.)
                    <br>
               		<span class="blue">Disputes:</span> Yes. In your clarification call, you must let the client know we have applications from 
                    all different agencies besides just the government.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "when you apply to the government" "government grants are available for" "the applications 
                    on our site are from the government"
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Telling the client that we do things we DON'T do</div>
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               		<span class="blue">Policy:</span> Automatic Fail.
                    <br>
               		<span class="blue">Disputes:</span> Yes. In your clarification call, you must clarify what we do and don't do.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "we will write if for you" "your coach will walk you through every application" "you can 
                    talk to the grant writer any time"
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Leading the client to believe there are "Grants" to pay "Bills / Debt"</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> Automatic Fail. They must use the phrase "Personal Assistance Programs."
                    <br>
               		<span class="blue">Disputes:</span> The marketer must call the client back and let them know there is NO Grant Money for 
                    personal debt, assistance, etc.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "There are grants for personal things"
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Gave client a time frame for receiving a grant</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> Automatic Fail.
                    <br>
               		<span class="blue">Disputes:</span> Yes. In your clarification call, you must tell the client you wanted to 
                    "clarify" your statement about time frames, and then tell them that we cannot give time frames for receiving 
                    grants.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "I've seen people get them in ___ amount of time." "You should be able to get one 
                    by then" "It usually takes ___ weeks / months." "the earliest I've seen is __ days / weeks." "the average time it 
                    takes is"
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Being Unprofessional or Rude</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> Automatic Fail.
                    <br>
               		<span class="blue">Disputes:</span> No. You will lose commission on the sale.
                    <br>
                	<span class="blue">CS:</span> Do not cancel or refund the client.
                    <br>
                	<span class="blue">Example:</span> Swearing, yelling, belittling, condescending, etc.
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Gave client an "Undocumented" Success Story, Statement, Percentage, or Example</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> Automatic Fail. Every statistic or story must be documented with Heinz.
                    <br>
               		<span class="blue">Disputes:</span> The marketer must call the client back and explain that you don't have the 
                    documentation to back up the statement.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "my friend was able to get a grant for" "40% of people get accepted" "all of our clients are successful" "Let's say you apply for 10 grants and you receive 10 grants, there are no limitations on that."
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                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Mislead the Client in any way to make the Sale</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> Automatic Fail.
                    <br>
               		<span class="blue">Disputes:</span> The marketer must call the client back and explain how you misled them.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                </div>
                
                <div class="f24 bold left p20 red" style="padding-bottom:0px;">Led Client to believe they are OUR Grants</div>
                <div class="relative iblock f18 left p20" style="width:90%;">
               		<span class="blue">Policy:</span> Automatic Fail
                    <br>
               		<span class="blue">Disputes:</span> Yes. In your clarification call, you must tell the client they are not "our grants" and clarify your statement.
                    <br>
                	<span class="blue">CS:</span> Ask Heinz on how to handle each case.
                    <br>
                	<span class="blue">Example:</span> "check out OUR grants" "we don't have grants for" "we do have grants for" "we are the grant people"
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